Note, due to the current Covid-19 pandemic, you may experience slight delays. All orders are shipped via USPS.
Q: HOW DO I TRACK MY ORDER?
A: Once your ordered is processed you will receive your tracking number via email that was entered at checkout.
Q: WHAT IS CONSIDERED A FINAL SALE?
A: All Leggings (Hygiene Issue), swimwear, bodysuits, makeup, skin care, food/drink and clearance items are final sale. We do not give refunds and or exchanges.
Q: MY COUPON CODE IS NOT WORKING. WHY?
A: If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
A: Please contact your local USPS. If after contacting the shipping provider you still need assistance regarding locating your order feel free to contact us at firstname.lastname@example.org and I will be happy to assist you.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. When you order is complete you will be transferred to a confirmation page containing your order number. If you have any additional questions feel free to contact our support team at email@example.com.
Q: HAVE YOU RECEIVED MY RETURN ITEMS. HOW LONG DOES IT TAKE TO RECEIVE MY STORE CREDIT?
A: Please allow up to 7- 10 business days for us to process your return. Once your return has been received and processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact our customer service team at firstname.lastname@example.org and we will be happy to assist you.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
In the rare event that you receive a damaged item, please alert us as soon as possible and provide a photo of the damaged item. We will kindly provide a return shipping label so that you can send your item back. Please note, we are not responsible for damages that occur after wearing or washing the item.